Your health and safety are at the top of our priority. We must all be responsible in our actions to help our society in restoration. At the same time, we encourage you to shift your focus on this time as an opportunity to slow down, find your pace and dive into creativity.
If you need anything at all, please don't hesitate to email us email@example.com or DM us on Instagram @lezethelabel.
Are you still fulfilling orders?
Our fulfillment centres are operational with added measures to sanitize the facilities and minimize social contact by reducing staff to protect our community. Team members that are at risk or wish to stay at home are granted their request with paid leave.
Will my shipment be delayed?
Our order processing will remain at the standard 2-3 business days. International shipments are delayed due to border restrictions and courier disruptions. If your order was recently shipped with HK Post, your order may be re-routed to another courier. We will be monitoring the updates daily and will take the necessary action to get your order to you! Thank you for your patience.
What if I want to return or exchange an item?
We want to honour your social responsibility to stay home and practice social distancing, so we will be extending our windows for returns to 30 days and exchanges to 60 days, so that you can take the time that you need and avoid visiting the post office until it is safe to do so. For more information, please visit our Return & Exchange page.
How are you protecting your team members?
Luckily, all of our team members work remotely in the comfort of their homes! They will continue to be compensated fully, while we are checking in periodically to ensure they are supported in any way that they need.
What measures are you taking to support your community?
Between March 19 - March 26, we will be donating $10 from every item that you purchase to Backpack Buddies, in order to increase access to food support for BC families and children living below the poverty line. It costs only $10 to feed a child, so we encourage you to make your work from home purchase count. Thank you for your support!