WHAT IS YOUR RETURN & EXCHANGE POLICY?
We will gladly return your website order within 15 days of receiving your purchase. Items must be in new condition, unworn with original tags still in place. However, shipping & handling is not included. After 15 days, items are subject to store credit only. After 30 days, we no longer accept anymore exchanges. Orders made on crowdfunding platforms (i.e. Kickstarter and Indiegogo) are subject to exchanges only within 14 days of receiving your order. Sale items are final sale.
WHERE DO YOU SHIP FROM? HOW LONG WILL IT TAKE?
We are based in Vancouver, BC; however, all orders, returns and exchanges take place at our fulfillment center located in Hong Kong. Shipping typically takes 4-6 business days.
I'M LOCAL TO VANCOUVER - CAN I PICK UP?
Unfortunately, we keep all of our stock at our fulfillment center, so that orders are shipped out in a timely and efficient manner.
ARE YOUR PRODUCTS MACHINE WASHABLE & DRYER FRIENDLY?
Most of our products are machine washable and dryer-friendly. To maintain the best quality and longevity in your items, we recommend that lay lat to dry or tumble dry low.
WHAT SIZE SHOULD I GET?
Finding the right fit can be hard! Visit our SIZE GUIDE for full size charts and our most common fit Q&A.