FAQ

WHAT IS YOUR RETURN & EXCHANGE POLICY? 
Check out our SHIPPING & PAYMENT policies for full details. 

WHERE DO YOU SHIP FROM? HOW LONG WILL IT TAKE? 
All orders & exchanges take place at our fulfillment center located in Hong Kong. Returns take place at our Vancouver location. Shipping duration can range based on your choice of standard or express shipping options available to you at check-out.

I'M LOCAL TO VANCOUVER - CAN I PICK UP?
Unfortunately, we keep all of our stock at our fulfillment center, so that orders are shipped out in a timely and efficient manner. 

ARE YOUR PRODUCTS MACHINE WASHABLE & DRYER FRIENDLY?
Most of our products are machine washable and dryer-friendly. To maintain the best quality and longevity in your items, we recommend that lay lat to dry or tumble dry low. 

WHAT SIZE SHOULD I GET?
Finding the right fit can be hard! Visit our SIZE GUIDE for full size charts and our most common fit Q&A.

SIZE GUIDE

 


WHAT SIZE SHOULD I ORDER?
Our sizes are True to Size as per our size chart. We highly recommend that you measure yourself and do not reference off other brands' size charts, because other size charts may be subjective.
 

PANTS 


SKIRT


TOP

HOW TO MEASURE



COMMONLY ASKED QUESTIONS


MY WAIST AND HIPS FIT DIFFERENT SIZES. WHAT DO I DO? 
The beauty of our products is that they all have amazing stretch, which can accommodate a few 1-2 inches in difference. We would recommend placing more importance on the waist measurement for maximum comfort. 

 

I'M IN BETWEEN SIZES; SHOULD I SIZE UP OR DOWN?
This is a good thing! For you, you have the options of sizing up or down, depending on the fit that you prefer. Do you prefer a more slim fit? Size down. Do you prefer a more relaxed fit? Size up. 

 
 
  
WHAT DO YOUR INSEAM RANGES MEAN? 
Our inseams start from 26" for a Petite and goes up to a 36" for a Tall. Although height is helpful in determining which length to get, different body types also play a contributing factor into it (i.e. longer/shorter torsos). We highly recommend measuring your inseam before making your decision. Here is the comprehensive list of inseams in INCHES.
 
Petite (26-28")
XS-S - 26 // M-XL - 27 // 2XL-3XL - 28


Regular (30-32")
XS-S - 30 // M-XL - 31 // 2XL-3XL - 32

Tall (34-36")
XS-S - 34 // M-XL - 35 // 2XL - 3XL - 36
 

LET'S BE FRIENDS!

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