PAYMENT & SHIPPING

ORDER PROCESSING

  • All orders will take approximately 2-3 business days to process (excluding pre-orders). 
  • If you made a mistake on your order, please e-mail us support@lezethelabel.com within 1 hour to update your order. If the hour has surpassed, we can't guarantee your order can be amended. 
  • You will receive a tracking number in the e-mail once the order has been processed to track your package.

SHIPPING 

  • Shipping is calculated automatically at check-out with standard and express options.  
  • All orders are shipped from a reputable fulfillment center in Hong Kong to centrally distribute your orders in a timely and efficient manner. 

    RETURN POLICY

    • Within 14 days: You are welcome to either make an exchange or a refund. Items must be in new condition, unwashed, unworn, unaltered with original tags in tact. E-receipt must be valid. 
    • After 14 days: Items are subject to exchanges or store credit only.
    • After 30 days: We do not accept any more exchanges or returns. 
    • Sale items (including Choose What You Pay promotions) are final sale
    • Shipping & handling fees are not included.

    RETURN & EXCHANGE PROCESS

    • All return and exchange items must be shipped to our local warehouse in Richmond, BC
    • Use your local post as the carrier and mark the package as a RETURN
    • All return/exchange shipping and duty fees are upon the responsibility of the customer

    LEZE the Label 
    c/o Delivery Net / QMS 
    Unit 5, 3511 Viking Way
    Richmond, BC, V6V 1W1, Canada 

    • E-mail support@lezethelabel.com with the following: 

      • Order number
      • Items being sent back  
      • Tracking number
      • Whether you are looking for a refund or exchange

    • Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. Refunds via credit card typically take 10 business days. For more information, contact your credit card company. 

    PAYMENT OPTIONS

    • We accept Visa, MasterCard, American Express or PayPal (dependent on your country). 
    • All prices are listed in USD by default. You may view the prices in your country's currency by selecting the currency preference on the top right menu. 

    TAXES & DUTIES

    • The prices on our website do not include taxes, duties or shipping
    • For all orders, you are solely responsible for any fees imposed by your country's customs, such as: import fees, declaration fees, import duties (tariffs) and/or taxes.
    • For more information on customs, duties, taxes and other import charges, please contact your local customs office.
    SIZE GUIDE

    EVERYDAY COLLECTION

     WOW PANTS 

    SUIT COLLECTION

     

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