What is your return policy?

REGULAR POLICY

Within 30 days
You are welcome to either make a refund (on full priced items) or exchange. Items must be in new condition, unwashed, unworn, and unaltered with both original tags in tact.

After 30 days
Items are subject to exchanges or store credit only.

After 60 days
We are unable to accept any more exchanges or returns. Sorry!

*Exchanges are free. Returns have a $15 flat rate fee to cover shipping and handling.
*If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed.

    What items are not eligible for return?

    Regular priced items are eligible for return, exchange or store credit.

    Discounted items under 20% are eligible for exchange or store credit at the original value at the time of the sale only.

    Discounted items equal to or more than 20% off, items marked as 'final sale' on the product description or Choose What You Pay/Give promotions are FINAL SALE.

    If you send back a Final Sale item, we will not able to return it to you.

    How do I start my return or exchange process?

    To start your return, head on over to our returns and exchange portal. If you are within North America, a return label will be automatically generated for you. Returns will incur the cost of the shipping label deducted from your return, but exchanges and store credit are free.

    If you are locally dropping the item off, we have extended our pick-up days for the holidays. Drop by on Monday, Wednesday or Saturday between 11AM - 3PM. The building is locked on the weekends, so buzz #119 at the gate and intercom.

    LEZE the Label
    1951 Glen Drive
    Suite #119 Vancouver, BC
    V6A 4J6 Canada

    Please include your order number in your return so we can identify your package. All duty fees are upon the responsibility of the customer, and we reserve the right to reject a return based on the condition of the product.

    How does my refund work?

    Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. If you are a US customer, there may be up to 10 additional business days for processing, as your returns are picked up from our Blaine, WA location once a week to be trucked to our Vancouver, BC warehouse. Refunds via credit card typically take 10 business days, and are eligible to be returned to your original payment method only. We are unable to refund your order onto another credit card due to fraud protection. If your credit card has expired and replaced recently, the return may transfer to your new card or via cheque issued by your bank. For more information, please contact your local bank for details.

    If I'm local to Vancouver, can I drop it off?

    Yes! Drop by on Monday, Wednesday or Saturday between 11AM - 3PM. If the building is locked, buzz 119 in the intercom. Please do not leave items outside of building if we are away as we are not responsible if the package goes missing.

    If I can't return an item, do you have a Buy, Sell or Trade group?

    We do! Join our LEZE Lounge FB Group to buy, trade or sell your pre-loved comfortable work pants, sweaters and dresses. You can also get real fit advice from women in the group before making a purchase.

    Have more questions?

    Visit our FAQ or email us at support@lezethelabel.com.

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    GIFTS UNDER $50

    Hand holding small pink drawstring bag
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    Adomaa Bag x Hayet Rida - Pink

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    GIFTS UNDER $100

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    seen in Oprah

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    82 reviews
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    12 colors available
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    Akyaa Pant x Hayet Rida - Honey

    5 reviews
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    comfortable cream work pants
    seen in Refinery29On sale

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    GIFTS UNDER $200

    comfortable black work pants
    seen in Oprah

    Kendal Pant - Black

    121 reviews
    12 colors available
    $108
    Woman wearing black comfy sweater and pants
    seen in Oprah

    Athena Sweater - Black

    82 reviews
    12 colors available
    $98
    Comfortable black work pants and heels

    Haven Pant - Black

    28 reviews
    7 colors available
    $118
    Woman wearing white comfy v-neck sweater
    seen in Oprah

    Athena Sweater - Bone

    82 reviews
    12 colors available
    $98
    comfortable white work pants
    seen in Oprah

    Kendal Pant - Bone

    121 reviews
    12 colors available
    $108
    comfortable black midi skirt

    Isla Midi Skirt - Black

    39 reviews
    9 colors available
    $95
    white plus size comfy sweater for women

    Maya Turtleneck - Bone

    45 reviews
    10 colors available
    $98
    Women wearing yellow comfortable jacket
    On sale

    Frimps Cardicoat x Hayet Rida - Honey

    1 colors available
    $82 $118