What is your return policy?

*All dates are from purchase date*

Within 30 days
You are welcome to either make a refund (on full priced items) or exchange. Items must be in new condition, unwashed, unworn, and unaltered with both original tags in tact.

After 30 days
Items are subject to exchanges or store credit only.

After 60 days
We are unable to accept any more exchanges or returns. Sorry! 

*Shipping and handling fees are not included for returns, but exchanges are free!
*If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed.  

    What items are not eligible for return?

    Regular priced items are eligible for return, exchange or store credit.

    Discounted items under 20% are eligible for exchange or store credit at the original value at the time of the sale only.

    Discounted items more than 20% off, items marked as 'final sale' on the product description or Choose What You Pay/Give promotions are FINAL SALE. 

    If you send back a Final Sale item, we will not able to return it to you. 

    How do I start my return or exchange process?

    Orders after March 31, 2021, head on over to our returns and exchange portal.  If you are within North America, a return label will be automatically generated for you. Returns will incur the cost of the shipping label deducted from your return, but exchanges and store credit are free. 

    If you are locally dropping the item off, please drop by on Mondays or Thursdays between 11:30AM - 3:30PM (excluding weekends and holidays). 

    LEZE the Label 
    1951 Glen Drive
    Suite #119 Vancouver, BC 
    V6A 4J6 Canada  

    Please include your order number in your return so we can identify your package. All duty fees are upon the responsibility of the customer, and we reserve the right to reject a return based on the condition of the product. 

    How does my refund work?

    Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. Refunds via credit card typically take 10 business days, and are eligible to be returned to your original payment method only. We are unable to refund your order onto another credit card due to fraud protection. If your credit card has expired and replaced recently, the return may transfer to your new card or via cheque issued by your bank. For more information, please contact your local bank for details.  

    If I'm local to Vancouver, can I drop it off?

    Yes! Feel free to pop by our office at #119-1951 Glen Drive, Vancouver on Tuesdays or Fridays between 11:30AM - 3:00PM, excluding holidays and weekends. Please do not leave items outside of the unit or building if we are away as we are not responsible if the package goes missing. 

    If I can't return an item, do you have a Buy, Sell or Trade group? 

    We do! Join our LEZE Lounge FB Group to buy, trade or sell your pre-loved items. You can also get real fit advice from women in the group before making a purchase.

    Have more questions? 

    Visit our FAQ or email us at support@lezethelabel.com.