To find out how an item fits, consult our size guide and fit notes under ‘Care and Fit’ available on our product pages. If you are in between sizes and are over 5’8”, we typically would advise to size up for ultimate comfort. If you size down for a more fitted look, most of our pieces are extremely stretchy and would be able to accommodate. If you need additional help, please email us at support@lezethelabel.com

We understand that sustainability can be priced higher than what you’re used to seeing — our prices reflect the ethical wages, upcycled fabrics, and quality that stands against the test of time. When you invest in a sustainable piece designed for timelessness, it carries you through many seasons. 

All synthetics (recycled or not) will release microfibres during wash! We are aware of this and are working hard to find a solution - however, we have not found the right solution that completely solves this problem yet. So, we recommend using a filter, such as Guppyfriend.

We are extremely proud to manufacture with Tobimax Textiles, a Taiwanese-Canadian family that is led by 80% women. Our factory proudly compensates their sewers 15% higher than industry standard and fosters excellent working conditions (i.e. air conditioning) with long-term job security and pension plans. In addition, our factory prioritizes ensuring safe water release post-production back into our thriving oceans. To learn more, check out this page here to learn more about our manufacturer.

Sorry — no! When an item goes on promotion, it is only valid during the time period that it is offered. This way, we can honour all of the people who paid full-price as well. The good news is that if you paid full price, there are no restrictions on refunds and exchanges, while discounted items are only valid for exchange. 

We recommend signing up for the “waitlist” by selecting your size and color on a product page and entering your email address to join the waitlist. You will be first to know when products are back in stock via email. 

When you pre-order an item, it will be shipped at a later date that’s listed in the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. If your order includes both an in-stock and a pre-order item, your order will not be shipped until the pre-order item is available. To receive your in-stock item first, please place separate orders.

The best way to preserve your clothes during wash is washing in cold water and laying flat to dry. Some items can withstand a dryer on low heat and tumble, but please check the care label to be sure!  

A few of our fabrics are anti-wrinkle, but if the garment was folded for long periods of time, you might experience some stubborn wrinkles. Gently steam it with a steamer on medium heat and voila! 

Sezzle is a payment plan service that offers you the ability to make purchases now and pay for them in four equal installments. You will make your first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. You can log in to your account anytime to view your payment schedule or make a payment before the next due date.

At checkout, select Sezzle as your payment method. You will be directed to the Sezzle website to register and provide payment details (Visa or Mastercard). 

Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be calculated at checkout.

At this time, we can only honor one discount code at a time. If you wish to change your discount code, simply remove the discount code you already have in your cart and use the one with the highest amount. 

No worries! Just email us support@lezethelabel.com and we will get you squared up. The only code that we’re not able to apply is the 10% welcome code, as it automatically calculates based on usage. So if you forgot to use your welcome code, all good! Save it for your next purchase. 

We all make mistakes! If you wish to change your order, please email support@lezethelabel.com and we will do our best to change your order. However, we can’t guarantee your order can be changed once it’s been placed. Once your order is in transit, we are unable to make changes to the address. To see if your order can be re-routed, we recommend getting into contact with the courier directly. 

Once an order has been placed, please allow for 2-4 business days to process between Monday to Friday, not including holidays. We do our best to ensure the timely delivery of all orders. please bear in mind that we are only provided with an estimated delivery date from our carriers. You will receive a confirmation email that your order is placed and is in queue for processing. To view your order history, create an account or log into My Account (US) and My Account (CA).

We got you! Simply email us support@lezethelabel.com with a picture of the defect or the incorrect item and we will send a replacement right away. Depending on what it is, we may provide a return label or allow you to keep it.

Shipping duration is calculated automatically at check-out with standard and express options. You will receive a tracking number via email once the order has been processed to track your package.

CANADA
2 - 4 business days on Expedited Parcel

US
4 - 6 business days on Priority USPS or DHL Express

INTERNATIONAL
7 - 14 business days

Please note that there may be delays impacted by COVID-19 and surcharge in increased courier volume. Please be patient on receiving your order and reach out to us if you have any questions. 

Within Canada, we ship from Vancouver, BC. Outside of Canada, we ship from Hong Kong at a reputable fulfillment centre. 

We offer a flat rate of US$5 to USA and US$12 internationally. Express options are available for you to choose the one most economical for you. If you spend over $200, then your shipping is on the house!

*All dates are from purchase date*

HOLIDAY POLICIES 
(November 25 - December 26)

Within 60 days
You are welcome to either make a refund (on full priced items) or exchange. Items must be in new condition, unwashed, unworn, and unaltered with both original tags in tact.

After 60 days
Items are subject to exchanges or store credit only.

After 90 days
We are unable to accept any more exchanges or returns. Sorry! 

*Shipping and handling fees are not included for returns or exchanges.
*If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed.  

_____

REGULAR RETURN POLICY

Within 30 days
You are welcome to either make a refund (on full priced items) or exchange. Items must be in new condition, unwashed, unworn, and unaltered with both original tags in tact.

After 30 days
Items are subject to exchanges or store credit only.

After 60 days
We are unable to accept any more exchanges or returns. Sorry! 

*Shipping and handling fees are not included for returns or exchanges.
*If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed.  

Regular priced items are eligible for return, exchange or store credit.

 Discounted items under 20% are eligible for exchange or store credit at the original value at the time of the sale only.

Discounted items more than 20% off, items marked as 'final sale' on the product description or Choose What You Pay/Give promotions are FINAL SALE.

If you send back a Final Sale item, we will not able to return it to you.

Orders placed after November 19, 2020 can access our returns portal here. 

Orders placed before November 18, 2020 must ship your return package to our local warehouse in Vancouver, BC. Mail your package using your local post as the carrier and mark the package as a RETURN - NOT FOR SALE to avoid customs charges deducted on your order:  

LEZE the Label
309 W Cordova St
Unit #330
Vancouver, BC  V6B 1E5
Canada

E-mail support@lezethelabel.com with the following: 

1. Order number
2. Items being sent back
3. Tracking number
4. Whether you are looking for a refund or exchange

All return/exchange shipping and duty fees are upon the responsibility of the customer, and we reserve the right to reject a return based on the condition of the product.