To find out how an item fits, consult our size guide and fit notes under ‘Care and Fit’ available on our product pages. If you are in between sizes and are over 5’8”, we typically would advise to size up for ultimate comfort. If you size down for a more fitted look, most of our pieces are extremely stretchy and would be able to accommodate. If you need additional help, please email us at support@lezethelabel.com

We understand that sustainability can be priced higher than what you’re used to seeing — our prices reflect the ethical wages, upcycled fabrics, and quality that stands against the test of time. When you invest in a sustainable piece designed for timelessness, it carries you through many seasons. 

All synthetics (recycled or not) will release microfibres during wash! We are aware of this and are working hard to find a solution - however, we have not found the right solution that completely solves this problem yet. So, we recommend using a filter, such as Guppyfriend.

We are extremely proud to manufacture with Tobimax Textiles, a Taiwanese-Canadian family that is led by 80% women. Our factory proudly compensates their sewers 15% higher than industry standard and fosters excellent working conditions (i.e. air conditioning) with long-term job security and pension plans. In addition, our factory prioritizes ensuring safe water release post-production back into our thriving oceans. To learn more, check out this page here to learn more about our manufacturer.

Sorry — no! When an item goes on promotion, it is only valid during the time period that it is offered. This way, we can honour all of the people who paid full-price as well. The good news is that if you paid full price, there are no restrictions on refunds and exchanges, while discounted items are only valid for exchange. 

We recommend signing up for the “waitlist” by selecting your size and color on a product page and entering your email address to join the waitlist. You will be first to know when products are back in stock via email. 

When you pre-order an item, it will be shipped at a later date that’s listed in the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. If your order includes both an in-stock and a pre-order item, your order will not be shipped until the pre-order item is available. To receive your in-stock item first, please place separate orders.

The best way to preserve your clothes during wash is washing in cold water and laying flat to dry. Some items can withstand a dryer on low heat and tumble, but please check the care label to be sure!  

A few of our fabrics are anti-wrinkle, but if the garment was folded for long periods of time, you might experience some stubborn wrinkles. Gently steam it with a steamer on medium heat and voila! 

Sezzle is a payment plan service that offers you the ability to make purchases now and pay for them in four equal installments. You will make your first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. You can log in to your account anytime to view your payment schedule or make a payment before the next due date.

At checkout, select Sezzle as your payment method. You will be directed to the Sezzle website to register and provide payment details (Visa or Mastercard). 

Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be calculated at checkout.

At this time, we can only honor one discount code at a time. If you wish to change your discount code, simply remove the discount code you already have in your cart and use the one with the highest amount. 

No worries! Just email us support@lezethelabel.com and we will get you squared up. The only code that we’re not able to apply is the 10% welcome code, as it automatically calculates based on usage. So if you forgot to use your welcome code, all good! Save it for your next purchase. 

We all make mistakes! If you wish to change your order, please email support@lezethelabel.com and we will do our best to change your order. However, we can’t guarantee your order can be changed once it’s been placed. Once your order is in transit, we are unable to make changes to the address. To see if your order can be re-routed, we recommend getting into contact with the courier directly. 

Once an order has been placed, please allow for 2-4 business days to process between Monday to Friday, not including holidays. We do our best to ensure the timely delivery of all orders. please bear in mind that we are only provided with an estimated delivery date from our carriers. You will receive a confirmation email that your order is placed and is in queue for processing. To view your order history, create an account or log into My Account.

We got you! Simply email us support@lezethelabel.com with a picture of the defect or the incorrect item and we will send a replacement right away. Depending on what it is, we may provide a return label or allow you to keep it.

Shipping duration is calculated automatically at check-out with standard and express options. You will receive a tracking number via email once the order has been processed to track your package. 

CANADA 
2 - 5 business days on Expedited Parcel
1 - 3 business days on Zone Skip

US
2-7 business days on UPS Ground
2-3 business days on USPS Priority

ASIA + EUROPE 
FedEx International (4-5 business days)

AUSTRALIA
Asendia Tracked (12-15 business days)

Please note that there may be delays impacted by COVID-19 and surcharge in increased courier volume. Please be patient on receiving your order and reach out to us if you have any questions. 

All orders are shipped from our Vancouver, BC Canada warehouse.

Why, yes we do! Our Vancouver warehouse is located at #119-1951 Glen Drive inside the FX Building on Mondays or Thursdays between 11:30AM - 3:00PM, excluding holidays and weekends. Please wait until you have received the pick-up ready confirmation email before dropping by. Once you arrive outside, call the number in your pick-up confirmation email, as our building doors are locked for security measures. It takes approximately 3 business days for most orders to be fulfilled after you placed an order.

Standard shipping is US$10 within Canada with Canada Expedited Parcel or Zone Skip, US$10 with UPS Ground to USA and US$25 internationally. If you spend over US$200, then your shipping is on the house within North America.

*All dates are from purchase date*

Within 30 days
You are welcome to either make a refund (on full priced items) or exchange. Items must be in new condition, unwashed, unworn, and unaltered with both original tags in tact.

After 30 days
Items are subject to exchanges or store credit only.

After 60 days
We are unable to accept any more exchanges or returns. Sorry! 

*Shipping and handling fees are not included for returns, but exchanges are free.
*If items returned have surpassed policy dates, we cannot guarantee that your order can be reimbursed. 

Regular priced items are eligible for return, exchange or store credit.

 Discounted items under 20% are eligible for exchange or store credit at the original value at the time of the sale only.

Discounted items more than 20% off, items marked as 'final sale' on the product description or Choose What You Pay/Give promotions are FINAL SALE.

If you send back a Final Sale item, we will not able to return it to you.

Head on over to our returns and exchange portal.  If you are within North America, a return label will be automatically generated for you for either our Canadian or US return location. If you are outside of North America, you will receive instructions of how to ship your item back. Returns will incur the cost of the shipping label deducted from your return, but exchanges and store credit are free.

Please include your order number in your return so we can identify your package. All duty fees are upon the responsibility of the customer, and we reserve the right to reject a return based on the condition of the product. 

Yes! Feel free to pop by our office at #119-1951 Glen Drive, Vancouver on Mondays or Thursdays between 11:30AM - 3:30PM, excluding holidays and weekends. Please do not leave items outside of the unit or building if we are away as we are not responsible if the package goes missing. 

Once the item has been successfully returned, it will take approximately 7 business days to quality check and process your order. If you are a US customer, there may be a few additional days, as we pick up your returns from our US return location once a week. Refunds via credit card typically take 10 business days, and are eligible to be returned to your original payment method only. We are unable to refund your order onto another credit card due to fraud protection. If your credit card has expired and replaced recently, the return may transfer to your new card or via cheque issued by your bank. For more information, please contact your local bank for details. 

Our loyalty and referral program that gives you exclusive benefits for doing the stuff you were going to do anyway — like shop, share or refer a friend. Automatically get 20 points just for joining for free. Click here to create an account or read more about it here.

Thank you so much for your support <3 Redeemable points are applicable for purchases from November 6, 2020 onwards. At this time, we're not able to apply points retroactively. 

1. Log into your account 
2. Click the rewards widget on the bottom right hand corner 
3. Click tiers to view which level you are currently at
4. Click on the reward that you'd like to redeem 
5. Press redeem and copy the coupon code that's generated for you. 
6. Apply to your next purchase.

You can check your balance by clicking 'Check Rewards' on our website. Each time you shop online, you will receive an email with your updated loyalty points balance. 

At this time, coupon codes can't be stacked and can only be used one at a time. Each code is unique and available for one-time use.