To find out how an item fits, consult our size guide and fit notes under ‘Care and Fit’ available on our product pages. If you are in between sizes and are over 5’8”, we typically would advise to size up for ultimate comfort. If you size down for a more fitted look, most of our pieces are extremely stretchy and would be able to accommodate. If you need additional help, please email us at support@lezethelabel.com

We understand that sustainability can be priced higher than what you’re used to seeing — our prices reflect the ethical wages, upcycled fabrics, and quality that stands against the test of time. When you invest in a sustainable piece designed for timelessness, it carries you through many seasons.

We are extremely proud to manufacture with Tobimax Textiles, a Taiwanese-Canadian family that is led by 80% women. Our factory proudly compensates their sewers 15% higher than industry standard and fosters excellent working conditions (i.e. air conditioning) with long-term job security and pension plans. In addition, our factory prioritizes ensuring safe water release post-production back into our thriving oceans. To learn more, check out this page here to learn more about our manufacturer.

Sorry — no! When an item goes on promotion, it is only valid during the time period that it is offered. This way, we can honour all of the people who paid full-price as well. The good news is that if you paid full price, there are no restrictions on refunds and exchanges, while discounted items are only valid for exchange.

We recommend signing up for the “waitlist” by selecting your size and color on a product page and entering your email address to join the waitlist. You will be first to know when our comfortable work clothes are back in stock via email.

When you pre-order an item, it will be shipped at a later date that’s listed in the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. If your order includes both an in-stock and a pre-order item, your order will not be shipped until the pre-order item is available. To receive your in-stock item first, please place separate orders.

We do our best to work with our factories to restock products as quickly as possible. If we are testing out a new style, we will not be restocking it unless the piece is truly loved by our customers. As a sustainable brand with a small team, we focus on quality over quantity — maintaining our ethical supply chain & clean material standards is our number one priority. We will never jeopardize these values to mass produce clothing fast.

Afterpay or Sezzle is a payment plan service that offers you the ability to make purchases now and pay for them in four equal installments. You will make your first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. You can log in to your account anytime to view your payment schedule or make a payment before the next due date.

At checkout, select Afterpay or Sezzle as your payment method. You will be directed to the website to register and provide payment details (Visa or Mastercard).

Sales tax is dependent upon where you live and the items you purchase. All tax estimates will be calculated at checkout.

No worries! Just email us support@lezethelabel.com and we will get you squared up. The only code that we’re not able to apply is the 10% welcome code, as it automatically calculates based on usage. So if you forgot to use your welcome code, all good! Save it for your next purchase.

Please note, at this time, we can only honor one discount code at a time. If you wish to change your discount code, simply remove the discount code you already have in your cart and use the one with the highest amount.

Yes! They will expire 1 year from the date it was issued or at the date specified.

We currently sell exclusively online and do not have the capacity for you to try it on, but we’d love to help! If you have any uncertainty on sizing, feel free to email us support@lezethelabel.com and we will advise so you’re confident with your purchase.

We want you to love your LEZÉ pieces. If something doesn’t feel right, we gladly accept returns for store credit within 30 days of purchase effective October 22, 2025. Orders placed prior are still eligible under our previous policy.

Eligibility:

• Items must be in new condition (unworn, unwashed, unaltered, with tags attached)
• Items discounted 30% or more are final sale
• We currently offer returns only — no exchanges
  

For US orders, there is a $25 fee covers two-way shipping, inspection, and restocking. For non-US orders, there is no return fee but you are responsible for covering your shipping label and applicable duties.

We’re a small, women-led brand that produces intentionally and in small batches. By offering store credit, we reduce waste and avoid the overproduction common in fast fashion. This model helps us keep pricing fair, maintain sustainable production, and ensure every piece finds its right home.

Once your return is received and approved, your digital store credit will be issued within 7 business days. It can be stacked with other store credit (not discounts) and expires in 12-months.

We currently don’t process exchanges. Because we produce limited quantities, we can’t always guarantee the same item will still be available. Instead, you can use your store credit to repurchase your desired size or style once your return is processed. We recommend repurchasing your size as soon as your return is processed to secure availability.

If your item arrives faulty or damaged, please contact us within 7 days of receiving your order with photo evidence. One-time replacements or refunds for faulty items are handled individually — we’ve got you.

Items discounted 30% or more are final sale and not eligible for return.

We do! Join our LEZE Lounge FB Group to buy, trade or sell your pre-loved items. You can also get real fit advice from women in the group before making a purchase.